Conflict is inevitable, but drama doesn’t have to be. Get practical tools and a straightforward process to turn tension into trust, and move your team forward, even through tough conversations.
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Week 3: Resolve Conflict on Your Team
MODULE 3
Conflict is inevitable, but drama doesn’t have to be. Get practical tools and a straightforward process to turn tension into trust, and move your team forward, even through tough conversations.
Randy talks about how conflict starts in a veterinary practice, and what it means for growth and communication on your team.
Randy shares a simple, repeatable 4-step process you can use to address issues quickly, fairly, and with confidence, turning difficult conversations into opportunities for growth and trust on your team.
Hear how a leader used the 4-step conflict resolution process to navigate a tense, high-stakes conversation and come out with stronger relationships and a more effective team.
A conversation guide for addressing issues in a way that helps everyone move forward, not just “win.”
Take this short quiz to see your instinctive approach to conflict.
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