How do you make accountability an essential part of your culture? Start by creating a clear picture of what accountability means and why it is important for you, your team, and your practice. This definition will then guide you in the way that you communicate with, coach, and demonstrate accountability for your employees.

In this episode, Aspire founder and leadership consultant Randy Hall along with Dr. Julie Reck, owner and founder of Veterinary Medical Center of Fort Mill in South Carolina, explore four ways to build accountability in your practice. They define accountability by explaining the four key components:

Accountability means:

  • Focusing on solutions rather than just articulating problems
  • Thinking about the future rather than dwelling on the past
  • Taking ownership rather than blaming others
  • Being proactive rather than reactive

Download our Accountability Model for more information about accountability and a set of questions that you can use to help your employees develop a more accountable mindset:

Accountability Model PDF


For our Aspire members, you’ll find bonus podcast content at In this “After the Episode,” Randy and Dr. Reck offer advice for how to interview and hire the most accountable employees.

Healthy Practice Podcast
Healthy Practice Podcast
Episode 33: 4 Ways to Build Accountability in Your Practice